Alt for ofte, når vi føler, at vi har lyst til at snakke med en kollega eller klient, undertrykker vi det enten, fordi vi er bange for, at samtalen vil gøre tingene værre, eller også ender det i gråd eller raserianfald.

All too often when we feel we want to have a word with a colleague or client, we either bottle it because we are afraid that the conversation will make things worse, or sometimes when we have it, ends in tears or tantrums!